JAL Mileage Bank - Reminders when Redeeming Mileage

"Mileage Reinstatement Service" for Unused Awards
Changes to Awards

After application for the award has been completed*1 the mileage used for the award can only be reinstated for totally unused award by paying the applicable fee. All reinstated mileage must be returned to the JMB account from which it was redeemed.

Refundable awards

Type of awards	Reinstatement	Validity of reinstated mileage
Unused Award tickets2 Upgrade awards Hotel awards3	3,000 miles or local currency equivalent of ¥3,000	The original validity period*4 applies

*1 Required mileage will be deducted at the time of award application.
*2 Mileage cannot be reinstated for Japan domestic flight awards after the first departure date has already passed.
*3 Hotel awards cannot be refunded less than 14 days before the intended date of stay.
*4 Mileage cannot be returned if it is expired at the time of the reinstatement request.

One handling fee will be charged for each award.
We will refund the mileage after receiving the unused award.
The award should be within its validity when the refund service is applied for.
We cannot refund charges (such as handling fees, expedite or same-day handling charges) and delivery fees.
Members are responsible for the mailing costs of documents sent to the JAL Group office of your membership registration.

Non-refundable awards
JAL COUPON awards / JMB Travel Coupon Asia Awards / JMB Travel Coupon Oceania Awards

Please refer to the individual award section for more information about acceptable change.