Accumulating Mileage

Flight Mileage JAL Group airlines

How To Request Post-Flight Credit

If you were unable to take necessary steps to accumulate mileage before your flight, or if you find a discrepancy in the mileage reported in your Mileage Statement or e-Summary, you may request post-flight credit by sending 1) a copy of your airline ticket or your e-ticket receipt and 2) your original boarding passes along with your JMB membership number to JAL Group office of your membership registration. For Japan domestic flights, you may also request post-flight credit through JAL's Web site. Please login from www.aor.jal.com and access "Post Travel Credit For Japan Domestic Flight".
No mileage credit will be given for any flights taken prior to enrollment. In addition,post-flight credit requested more than 6 months after the flight will not be accepted.
However, the requests for post flight credit for JAL Group flights (except Bonus mileage) will be accepted prior to enrollment if the request is made within 6 months after the flight.

Necessary Documents (Example)

(International)
Ticket receipt (copy) and boarding pass (original) with member's name
Ticket receipt (copy)
TICKET
Boarding Pass (original)
TICKET

(Japan Domestic)
Boarding Pass (original) with member's name
TICKET  
  • * As documents sent to JMB desk cannot be returned to you, retain copies of the necessary documents until you can confirm that the mileage has been properly credited to your account.
  • * Post-flight credit requests made without submitting the necessary documents cannot be accepted.
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