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 Japan Airlines (JAL) |
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| Japan Transocean Air (JTA) |
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| JAL Express (JEX) |
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| Japan Air Commuter (JAC) |
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| Hokkaido Air System (HAC) |
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| Ryukyu Air Commuter* (RAC) |
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- * Eligible routes for RAC are Okinawa(Naha)-Kumejima / Miyako / Yonaguni and Ishigaki-Miyako / Yonaguni routes.
- * Japan domestic portion of JAL international flights and Japan domestic flight sector operated as JAL international connection flights are not eligible.
- * Some flights only operate during certain seasons, and not all year round. Operating carrier may change or may be cancelled.
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| Regular Seat |
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| Class J |
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- *All seats on JAC routes, HAC routes, and RAC routes are "Regular Seats".
- *Class J Awards are not available on some domestic routes and flights.
- *First Class award ticket is not available. However you may board on First Class by paying a surcharge if you hold either an Economy Class award ticket or Class J award ticket provided that First Class seats are available at the airport on the day of departure. (Advance reservation for First Class is not permitted if your base ticket is a JMB award ticket. You cannot board on First Class by using your mileage at the airport on the day of departure.)
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- * Combination of 2 portions which require different mileage can be issued with adding half of the required mileage of each portion. Combination of standard mileage and discount mileage is not permitted.
- * Mileage for 2 flight sectors will be deducted even if only 1 flight sector is being used for travel. Once you complete Award ticket application with 1 flight sector only, an addition of another flight sector at a later transaction is not permitted.
- * Awards issued for children and infants require the same mileage as those issued for adults.
- * 2 flight sectors of JTA/RAC neighbor island routes may be combined with Hokkaido/Honshu/Shikoku/Kyushu-Okinawa(Naha, Ishigaki, Miyako, Kumejima) routes on JAL/JTA with an additional 5,000 miles. However, for 3 or more JTA/RAC neighbor island sectors, an additional miles depending on an area will be deducted for every 2 additional flight sectors.
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<JTA neighbor island routes>
• Okinawa(Naha)-Ishigaki/Miyako/Kumejima
• Ishigaki-Miyako/Yonaguni |
<RAC neighbor island routes>
• Okinawa(Naha)-Kumejima/Yonaguni
• Ishigaki-Yonaguni |
*Application of Awards using discount mileage is possible only through the JAL website within the eligible period.
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Class J award ticket
2,000miles are required per 1 flight sector per person(4,000 miles for 2 flight sectors) in addition to the mileage required for the Regular Seat award ticket. |
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Other rules and conditions may apply to Campaigns where Awards can be redeemed for less mileage.
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【Standard Mileage】
Restricted travel dates: No restricted travel dates set
【Discount Mileage】
<FY2009>
| Period B |
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Eligible period : December 1, 2009-February 10, 2010 (on-board basis)
Restricted travel dates: December 25, 2009-January 3, 2010 (on-board basis) |
<FY2010>
| Period A |
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Eligible period: April 1, 2010 - June 10, 2010 (on-board basis)
Restricted travel dates: April 29, 2010 - May 5, 2010 (on-board basis) |
| Period B |
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Eligible period : November 24, 2010-February 28, 2011 (on-board basis)
Restricted travel dates: December 25, 2010-January 3, 2011 (on-board basis) |
- * Restricted travel dates for periods after April 1, 2011 is not yet scheduled.
- * Even for dates outside the Restricted travel dates, the number of seats available for award travel may be limited, or may not be available.
- * Restricted travel dates are subject to change without prior notice.
- * Application of Awards using discount mileage is possible only through the JAL website within the eligible period.
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Itineraries
All flights must be confirmed at the time of mileage redemption.
Any 2 flight sectors can be included in 1 award.
- * All award flight sectors must be on direct flight.
- * Haneda and Narita airports in Tokyo are considered to be the same city, as are Itami and Kansai airports in Osaka, Chitose and Okadama airports in Sapporo or Chubu and Komaki airports in Nagoya.
- * In the event that 2 flight sectors of JTA/RAC neighbor island routes are combined with Hokkaido/Honshu/Shikoku/Kyushu-Okinawa(Naha, Ishigaki, Miyako, Kumejima) routes on JAL/JTA with an additional 5,000 miles, the same flight sector cannot be used when going in the same direction.
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One award  first sector  second sector
Japan Domestic Class J Award
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The round-trip mileage for Haneda-Sapporo will be deducted together with additional 2,000 miles for one-way per person on Class J. |
Two awards combined
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Validity of Awards
Award tickets once issued are valid only for the flight and date reserved. If an earlier flight on the day of departure is available, you may board the earlier flight provided it is of the same flight sector. Failure to travel will result in the forfeiture of the award ticket, and refund of mileage*1 or change of award may not be available.
The validity of Award tickets are 90 days from the next day of the ticket issuance (date mileage was redeemed), only if the reservation change was made within the date change deadline. The validity of Awards using discount mileage is the earlier of the validity mentioned for Awards tickets or the final date set for the discount period. All travel must be completed within the validity.
*Other rules and conditions may apply to Campaigns where Awards can be redeemed for less mileage.
*1 Mileage refund of unused award tickets is not applicable to this case. Moreover, mileage refund is not available upon the departure of the flight of the first reserved sector.
Changes to award tickets upon mileage redemption
Date changes are permitted provided that the flight sector, direction and class remain unchanged.
Date change is possible before the deadline listed below through the JAL Group office of your membership reservation or through the JAL website. However, change of traveler’s name, flight sector, class of service, type of award, and changes to open itineraries are not permitted.
Please contact the  JAL Group office of your membership registration for changes that are not mentioned above.
*Reservation change for Awards using discount mileage is possible only through the JAL website.
*When changes are made to Class J award tickets, Class J for the new flight/ date may not be available or scheduled. In such cases, Class Y may have to be taken instead, and mileage for the Class J portion will not be reinstated.
*When you wish to change your regular seat to Class J at the airport on the day of departure, please go through the upgrade procedure at the airport ticketing counter and mention that required mileage for Class J has already been deducted.
*If an earlier flight on the day of departure is available at the airport, you may board the earlier flight provided it is of the same flight sector.
*Upgrade to "Class J" from regular seat on Domestic Award Tickets are available with an additional 2,000 miles for 1 flight sector per person. If Class J are available at the time of departure, you may travel in Class J by paying the Class J surcharge.
*Other rules and conditions may apply to Campaigns where Awards can be redeemed for less mileage.
Deadlines for changing reservations
Reservation must be changed at least 4 days before the new departure date of the flight sector or before the original departure date and time of the flight sector (whichever comes first).
However, the journey must be completed within the validity of the award tickets.
<Example>
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Original flight date |
New departure date |
Reservation change deadline
(JAL Homepage) |
Reservation change deadline
(through telephone) |
| Example 1 |
9/10 |
9/8 |
Until 23:59*4 of 9/4 |
9/4
*1 |
| Example 2 |
9/10 |
9/12 |
Until 23:59*4 of 9/8 |
9/8
*1 |
| Example 3 |
9/10 |
9/21 |
Until 1hour before the original
flight
departure time on 9/10*3 |
Until the departure time of
original flight
on 9/10*1*2 |
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- *1 Application is limited to be made during the opening hours of the JMB desk.
- ＜Members who make new reservations by July 6＞
- ·When you have already received an award ticket for the second sector
- ·When the itinerary involves 3 sectors or more
- ·When you make reservations for 2 persons or more
- ＜Members who will make new reservations or change reservations on and after July 7＞
- ·When you have already received an award ticket for the second sector
- *2 In case the departure time of the intended flight is earlier than the opening hour of the JMB desk, application must be completed by the closing hours of the JMB desk the day before.
- *3 Reservation change through the JAL Homepage is possible until 1hour before the departure time of the first flight sector.
Reservation change after departure of the first sector can be made one hour before the departure of the second sector except the following cases,
- *4 Pacific time for JMB members of American region, UK time for JMB members of Europe·Middle East·Africa region, and Hong Kong time for JMB members of Asia·Oceania region.
- * For JTA/RAC Ryukyu island routes added to routes connecting JAL/JTA Hokkaido/Honshu/Shikoku/Kyushu and Okinawa(Naha, Ishigaki, Miyako, Kumejima) by means of an addition of 5000 miles, the order of flight sectors cannot be changed.
- * Failure to travel on the reserved flight and date or an earlier flight on the same day will result in the forfeiture of the award ticket.
Mileage may not be refunded and the award may not be changed to a different one.
- * To reinstate mileage after they have been deducted, please see "Mileage Reinstatement Service".
However, mileage may not be refunded upon departure of the first sector's flight.
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Deadline for Award Request and Processing
Award booking will be accepted from 9:30 (Japan time)
2 months (the same day of the month) prior to the date of departure until 4 days (excluding the departure date) prior to departure. Award booking through the JAL website is possible until 23:59* p.m. 4 days prior to departure.
Where to Request
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*Please confirm the telephone number before making requests.
*Application of Awards using discount mileage is possible only through the JAL website within the eligible period. Application by telephone is not permitted.
Notes on Award Request
Please make sure that you have the required number of miles at the time you request an award. You cannot request an award if you do not have the required mileage.
Please be noted that waitlists are not permitted for award reservations of domestic sectors.
Wailtlisted reservations for the domestic flights of the international award tickets are not permitted.
Moreover, please be aware that domestic award tickets require confirmed reservation of all requested sectors. The award will not be issued until your reservation has been confirmed. Once the reservation is confirmed, the award application will be completed by deducting the necessary miles from your JMB account and issuing the award.
Application of Awards using discount mileage is possible only through the JAL website within the eligible period.
Notes on Award Requests made through the Internet
For each reservation, reservation of 2 flight sectors (and an additional 2 flight sectors if your itinerary includes Okinawa routes to the neighboring islands), or for oneway travel, reservation of 1 flight sector in one transaction is necessary. Please note that mileage for 2 flight sectors will be deducted even if only 1 flight sector is necessary for travel. Also, after applying for an oneway award ticket, and completing reservation process through the JAL website, addition of a second flight sector at a later transaction is not permitted.
Combination of standard mileage and discount mileage is not permitted.
If your itinerary involves a sector in which the departure date is beyond the reservation acceptance period, please refrain from making reservations online, and contact the JAL Group office of your membership registration upon the starting date of award request for the first flight sector. (The return trip confirmation service may be applicable to certain classes in some itineraries.)
- * A maximum of 4 passengers may be accepted in one request.(Total number of passengers allowed is 4 including adults and children plus 2 infants accompanied by adults who do not require seats.) However, for situations where fewer than 4 seats are available, reservations may only be ellgible untile all 4 seats are available.
- * Each adult passenger may bring along an infant under the age of three who does not occupy any seats.
For passengers needing special assistance, please contact the JAL Group office of your membership registration. (There are situations where boarding may not be available for certain flights.)
- * Wheelchair disabilities
- * Pregnant women expecting within 28 days
- * Junior VIP passengers (children under 6 years of age should be accompanied by passenger over 12 years of age.)
- * Passengers traveling on Japan Air Commuter (JAC), Hokkaido Air System (HAC), or Ryukyu Air Commuter (RAC) with excess and/or bulky baggage
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Please check in using the following method on the day of departure.
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 Check-in using the Ticketing and Check-in Machine
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When the JMB member whose mileage has been deducted is traveling |
- ・ Press “Receive a boarding pass”→”Search by credit card or JMB membership card” button and insert JMB membership card or JALCARD into the Ticketing and Check-in Machine.
- ・ Press “Receive a boarding pass”→”Search by IC or bar code” button and hold IC embedded JMB membership card, JALCARD, Osaifukeitai, or the customer’s copy of an e-ticket with two dimensional symbologies (or e-ticket copy sent to mobile phone by e-mail) over the Ticketing and Check-in Machine scanner.
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| When the JMB member whose mileage has been deducted is not traveling |
When the passenger is a JMB member |
- ・ Press “Receive a boarding pass”→”Search by credit card or JMB membership card” button and insert JMB membership card or JALCARD*1 into the Ticketing and Check-in Machine.
- ・ Press “Receive a boarding pass”→”Search by IC or bar code” button and hold IC embedded JMB membership card, JALCARD, Osaifukeitai, or the customer’s copy of an e-ticket with two dimensional symbologies (or e-ticket copy sent to mobile phone by e-mail) over the Ticketing and Check-in Machine scanner.
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| When the passenger does not hold his/her JMB membership card |
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・ Press “Receive a boarding pass”→”Search by Reservation Confirmation number” button and enter the Reservation Confirmation number (or Recipient number)*2 into the Ticketing and Check-in Machine.
- ・ Press “Receive a boarding pass”→”Search by IC or bar code” button and hold IC embedded JMB membership card, or the customer’s copy of an e-ticket with two dimensional symbologies (or e-ticket copy sent to mobile phone by e-mail) over the Ticketing and Check-in Machine scanner.
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| When the JMB member whose mileage has been deducted is traveling |
On the day of departure, present the JMB membership card or JALCARD to the Ticketing Counter staff and mention that you will travel on Award Tickets. |
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When the JMB member whose mileage has been deducted is not traveling |
On the day of departure, present the JMB membership card or JALCARD*1 to the Ticketing Counter staff and mention that you will travel on Award Tickets. If you do not possess the JMB membership card or JALCARD, inform the Ticketing Counter staff “Reservation Confirmation number” (or Recipient number)*2 |
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*1 When the JMB member whose mileage has been deducted is not traveling and check-in process is being conducted using JMB membership card or JALCARD, the JMB membership number must be given in advance. Register his/her JMB membership number on “Customer Information” screen of the Ticketing and Check-in Machine or advise your JMB membership number to JMB Center / JMB Award Ticket Reservation Desk of your region.
- *2. “Reservation Confirmation number” (or Recipient number) will be displayed on the “Acceptance of Request” screen of the Ticketing and Check-in machine after completion of reservation. When reservations are made through the JMB Center / JMB Award Ticket Reservation Desk of your region or if you have forgotten the “Reservation Confirmation number”(or Recipient number) on the day of departure, please advise the “Reservation number” along with presenting proof of identification (passport, drivers’ license, health insurance certificate or valid certificates issued by JAL Group Airlines).
- ※When the JMB member is traveling and forgets to bring his/her JMB membership card and JALCARD, the award ticket will be void and unusable.
- ※When a passenger is the family member of a JMB member, the JMB member must advise the passenger “Reservation number” and “Reservation Confirmation number” (Recipient number) in advance. If the passenger forgets “Reservation number” and “Reservation Confirmation number” (or Recipient number) at the airport, he/she will be unable to receive the award tickets.
- ※Receiving award tickets using Ticketing and Check-in Machine is limited to JAL/JTA/JEX/JAC/HAC/RAC. However, for certain RAC flights, you must receive the award tickets at the airport ticket counter.
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Eligible Routes
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