Redeeming Mileage JAL Group Airline International Award Tickets

Eligible Routes


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JALways

* When the itinerary includes Japan domestic sectors, JAL/JTA/JEX domestic routes are eligible.
(JAC/HAC/RAC are not eligible.)
* For Japan domestic sectors include in international awards tickets, Japan domestic "Class J" cannot be used.
* For code-share flights operated by other carriers, flights and sectors that can be used with international award tickets and upgrade awards are restricted.
* Sectors where JAL Group airlines do not have traffic rights are not eligible.
* Due to U.S. regulation, itineraries between "U.S. mainland/Hawaii" and Guam (and vice versa) on non-U.S. carriers including JAL Group flights are not permitted.
* Some other sectors may not be eligible. Eligible sectors/routes are subject to change.

Required Mileage

Please refer to the "JAL Group International Award Tickets Mileage Chart".
Even if an award ticket will be used for one-way travel, the round-trip mileage will be deducted.
  • * Awards issued for children and infants require the same mileage as those issued for adults.

Restricted Travel Dates for Awards

Please refer to "Restricted Travel Dates for JAL Group International Award Tickets". If travel within Japan is included, "Restricted Travel Dates for JAL Group Domestic Award Tickets" will also apply. At other times the number of seats available for award travel may be limited, or may not be available.

Validity

The award tickets will be valid for one year from the date the mileage is deducted ( the date the ticket is issued ). The original validity remains in effect even if the travel dates are changed.
  • * The last flight sector of the itinerary can be no later than the expiration date of the award ticket.

Conditions for Using Awards

Itineraries
•  All flights must be confirmed at the time mileage is redeemed.
•  Award tickets are issued for round-trip travel. The cities of departure and return must be in the same area or within the same country.
•  When two different award levels are involved in one round-trip journey, the higher award level will apply.
•  The place or country of original departure cannot be used as a transfer point to a final destination.
•  Japan domestic round-trip journey to and from origin or destination of the international travel originating from Japan is not permitted.
•  Haneda and Narita airports in Tokyo are considered to be the same city, as are Itami, Kansai and Kobe airports in Osaka, Chitose and Okadama airports in Sapporo, Chubu and Komaki airports in Nagoya or Incheon and Gimpo airports in Seoul.

Permitted
Permitted Permitted
Permitted Permitted

Where award levels differ
Example
40,000 miles are needed for this itinerary.
Narita-Singapore=35,000
Narita-Sydney =40,000 (Economy Class)

Not Permitted
Not Permitted
Beijing (departure city) and Bangkok (return city) are not in the same area nor in the same country.

Class of service
•  When different classes of service are involved in 1 round-trip journey, required mileage will be a sum of half round-trip required mileage for each class of service.

Example
Sum of half the Tokyo-Bangkok round-trip mileage for C-class and Y-class will be required.

Example
Sum of half the Tokyo-Mexico City round-trip mileage for C-class and Y-class will be required.
The number of flight sectors allowed

For each award, a maximum of 3 flight sectors will be allowed each way.
A maximum of 2 Japan domestic flight sectors will be permitted for the total round-trip journey.

Limit of stopovers in Japan

Stopovers (a stay of more than 24 hours) in Japan for 1 round-trip journey are limited:

Type of journey Limit of stopovers in Japan
Journeys originating outside Japan and Japan being the destination 1 stopover in Japan is permitted in addition to the final destination city.
Journeys originating outside Japan and going beyond Japan A maximum of 2 stopovers in Japan are permitted.
Journeys originating in Japan Stopovers in Japan are not permitted. However, connections (a stay of less than 24 hours) are allowed.
Backtracking

Not allowed except journey within Japan or journey specified in awards.
(Backtracking means reversing your direction of travel to make connections to continue onward toward your next destination.)

Upgrading of award ticket

Award tickets may not be upgraded by paying the fare differential. Round-trip award tickets and upgrade awards may not be combined.

  • * Awards may not be used for Japan Domestic First Class and Class J.
    However, if seats are available at the time of departure, you may use First Class or Class J by paying a surcharge.
    (Advance reservations for First Class and Class J are not permitted if your base tickets are JMB award tickets. You cannot board on First Class by using your mileage at the airport on the day of departure.)

Changes to Award Tickets After Mileage Redemption

Change to flight number and flight date are permitted if the reservation for the new flight is confirmed before boarding.
* When you make changes to the first international sector, members may be requested to pay the differential between previous Fuel Surcharge / Insurance Surcharge and new ones.
* If the flight is changed from JAL Group airlines flight to code-share flight with JAL flight number operated by other carrier, the ticket must be reissued at JAL Group city ticket office. Please note that airport office counter cannot handle these changes
 
Change to the traveler's name, the flight sector, the class of service, routing, reversing the direction of travel and exchange of awards are not permitted.
* "Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused award tickets. Members are responsible for all the mailing costs of award tickets sent to the JMB international award reservation desk or JMB center of your membership registration.

How to Request and Receive Awards

For details regarding how to request and receive awards, click here

Deadline for waitlists for awards shall be 7 days prior to departure date. If the award arrangement is not completed by the deadline, the whole itinerary including a confirmed flight will be cancelled and the award request will become ineffective. When applications are made within 7 days prior to departure date, waitlists are not accepted.

  • * Waitlist of Japan domestic flight sectors are not allowed.
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